Frequently Asked Questions

Q:  Are you seeing walk-in clients?
A:  We are APPOINTMENT ONLY.

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NEW AND IMPROVED ONLINE APPOINTMENT SERVICE:
We are excited to partner with TimeTap Booking Service to bring you a whole new booking experience!

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New interface--see more dates and times at one glance!
Book Further Out--Allows appointments up to 6 months in advance!
Modify Your Own Appointment--Need to change your appointment?  Just click on the modification link in your confirmation e-mail and choose a new date and time!*

     *(must be done at least 24 hours prior to your appointment)

We've changed our fee structure as well--Previously you had paid ten dollars and this was not credited back.  Now you will pay thirty-five dollars up front and THE FEE WILL BE FULLY CREDITED TOWARD YOUR APPOINTMENT COSTS!**

**(Assuming you show up for your appointment)

No More PayPal--We will now be accepting your appointment payments through Stripe.
 

Q:  Do you offer nail clippings?
A:  While we do offer this service, we encourage you to take advantage of a groomer for this service.  Nail clippings, as with all services that do not include a package, also incur an examination fee.

Q:  Can I book an appointment over the phone, or in person, or via e-mail?
A:  Unfortunately, no, we do not setup appointments for our clients.  Our booking service is completely self-service.  You get to choose your own appointment.

Q:  Can I pay the thirty-five dollar appointment fee in person.
A:  No, you must pay the thirty-five dollar appointment fee to secure your appointment.  If you don't pay the thirty-five dollars, then you would not have an appointment.  Only by paying the thirty-five dollar fee would you reserve your appointment time/slot.

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Q:  Do I have to book multiple appointments for multiple pets.

A:  Yes, each pet must have their own appointment slot.

Q:  I was in and paid for vaccinations, now my pet is due for boosters.  Are they already paid for?
A:  No, each visit for vaccinations would have it's own charge for the vaccinations that are performed at that particular visit.

Q:  Your schedule says you are open for surgery can I stop by for services (picking up medications, getting boosters, picking up dog food, etc.)?

A:  No, we apologize, but we do not perform any additional services on surgical days.

 

Q:  Do I have to have my pet on a leash, they are only a puppy/kitten and I will hold them?

A:  All dogs must be leashed or in a carrier.  All cats must be in a carrier.  If you arrive without your pet leashed or in a carrier, we will not be able to offer any services, and will refer you to a local pet store to purchase a restraint for your pet.

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Q:  I see you offer a cash discount, if I pay by debit card, do I get the cash discount?

A:  Unfortunately, no.  Only cash payments are eligible for the cash discount.  There are no discounts on surgical services, but there are cash discounts available for ancilliary purchases made on the day of surgery (i.e. if you pick up Bravecto or Prescription Pet Food or if Vaccinations are provided).

 

Q:  Is payment required right away?  Do you offer payment plans?

A:  Payment is required at the time services are offered.  We do not offer payment plans, we do apologize for the inconvenience this may cause.  Also, please be mindful:  If you do not pay for your services on the day they are rendered, you would lose any discounts offered and we will refer your account to the district magistrates office for resolution.  If we refer you to the District Magistrate's office you are responsible for all fees incurred by Affordable Pet Vaccines in our attempt to collect a debt.  Please be responsible and plan accordingly.  All our pricing is available on our website:  https://www.affordablepetvaccines.com/services-and-prices

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Q:  I have a new puppy/kitten.  Which package should I choose?
A:  We recommend either Baby Cat 1 for kittens, or Baby Dog 1 for puppies.  You would return each four weeks for the next two packages in the series.

Q:  Do I need an appointment to pick up Bravecto?
A:  If we have seen your pet in the last year, then no, you may stop by anytime during normal clinic hours, at least 30 minutes prior to closing and sign in on the non-appointment sheet.  If we have not seen your pet ever, or if we have not seen your pet within the last year, then you would be required to have an appointment as Bravecto is a prescription product and you must be a patient before this product can be prescribed.

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Q:  Do you offer prescriptions through Chewy, or 1800PetMeds, or other online retailors?

A:  We do not directly support any online pharamcies.  If we have the medication in stock, we usually have it for less than any online pharmacy.  However, we do also respect your ability to choose the pharmacy of your choice.  For a ten dollar fee, we will write you a paper prescription for a one month supply of the medication, and you may take that written prescription to the pharmacy of your choice, including human pharmacies such as CVS, Wal-Mart, Rite Aid, Giant, Wegmans, etc.

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Q:  How do I reach someone via the phone?
A:  You simply call our toll-free number 855-PET-VACS, 855-738-8227.  If you do not press any prompts, your call will be routed to the office.  If no one answers, it is either because we are busy, or perhaps, you are calling outside normal business hours.  In either case, leave a message, and we'll return your call as soon as we are able.

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Q:  Can I just stop by for Heartworm Prevention?
A:  Unfortunately, no.  Heartworm prevention can kill a pet that is already infected.  Blood work must be done to confirm that the parasite isn't present before starting the prevention.  Please book an appointment so your pet can be seen and the test can be performed (it's only a ten minute test run in-house).

 

Q:  My pet has been on heartworm prevention, do I still need an annual test?
A:  Yes, an annual test is still required.  Because the heartworm prevention can kill a pet that is already infected and there is no way to be sure a pet has been on the prevention since their last visit, a new test would need to be performed before more prevention could be provided.  While we would love to be able to take people's word about their pet being on the medication regularly, it wouldn't be prudent to take a chance with a pet's life.

 

Q:  Why do you charge thirty-five dollars to reserve an appointment time?
A:  We do this to encourage people to show up for their appointments.  Missed appointments mean increased costs and increased frustrations for clients that want to be seen but can't get in.  The entire thirty-five dollars is credited back when you show up for your appointment time.  The charge is just to help keep our costs down while trying to keep availability to clients who do wish to be have their pet seen.  The good news is that when you book an appointment, you get a confirmation e-mail that allows you to change or even cancel your appointment your yourself anytime upto 24 hour prior to your appointment time.  Also, when you book your appointment you can select to receive text message reminders as well as e-mail reminders about your upcoming appointment.  

Q:  What is your extended exam fee?
A:  Our extended exam fee is for patients that need significantly more time than the 15 minute appointment slot they reserved.  This is not a charge just because your visit runs a little long.  Nor is this a charge because we do blood work (which in itself takes about twenty-five minutes).  This is for patients that come in and need much more care than we would typically be able to provide.

 

An example would be a pet that is undernurished and dehydrated and we need to give fluids to via an IV Drip.  This would be for critical care patients (which we do not normally see) and that need to be stabalized before transferring to a full-service hospital.  This fee would apply if you have a long list of problems that you would want addressed (far more than could be resonably expected to be covered in fifteen minutes).  This fee would also be applied if your appointment time runs significantly past closing time.  If you pet is not healthy, and you book the last appointment for the day and we have to keep our staff here for an hour after closing this fee would apply.  In 2024, we only applied this fee 6 times, so this fee was applied to less than 1/10 of 1% of our customers in 2024, but as staffing costs continue to rise we realized the need for having this option.

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