The Following Rules Are Currently In Effect
1.) We are now seeing APPOINTMENTS ONLY,
we are NO LONGER SEEING WALK-IN CLIENTS
2.) Due to a lack of appointment slots, we will not allow appointments for nail trims or for anal gland expressions. Please be considerate of others when booking your appointment.
3.) We are NO LONGER ALLOWING CLIENTS INTO
4.) All clients will sign in outside. There is a questionnaire form at the sign-in sheet that must be completed. Please fill this out when you arrive. We will not see your pet until this form has been completed.
5.) When it is your turn, you will be met outside by customer service, who will be wearing a mask. You will hand the leash (or carrier) off to the customer service person. If the doctor has any questions he will call you. When the services are rendered, your pet will be returned to you outside the building. For these reasons, MAKE SURE YOUR PET'S COLLAR IS VERY SECURE. MAKE SURE YOUR CARRIER IS LOCKED AND IN GOOD WORKING ORDER. Please park as close to the entrance as possible.
6.) We are still available for medication and
food pick-ups. This is a separate sign-in sheet.
7.) FRACTIOUS ANIMALS WILL NOT BE SEEN. If your pet is showing any signs of aggressive behavior, they will need to be seen elsewhere. Because our clients are not allowed into the facility, all pets we see need to be well behaved. This is for their safety, and the safety of our employees.
8.) All other COVID-19 guidelines still apply: i.e. if you're sick we will not see you. If you have been exposed to someone sick, we will not see you. Please see our COVID-19 Page with more information.